Refund Policy

Thank you for choosing Convirzon for your website and software development needs. We are committed to providing high-quality services and products to our clients. This Refund Policy outlines the terms and conditions under which Convirzon will issue refunds for services and software.

Scope of Refund Policy: This Refund Policy applies to all services and software products provided by Convirzon.

Refund Eligibility

You are eligible for a refund if:

• Your refund request is made within 14 days of your initial subscription purchase
• You have not previously received a refund for the same subscription
• Your account has not been suspended for violations of our Terms of Service

Non-Refundable Situations

Refunds are not available in the following circumstances:

• Requests made after the 14-day refund period has expired
• Subscription renewals (only initial purchases are eligible for the 14-day guarantee)
• Accounts terminated due to Terms of Service violations
• Partial months of service after cancellation (you retain access until the end of your billing period)

Refund Process:

To request a refund, clients must submit a written request to s******@convirzon.ca. The request should include a detailed explanation of the dissatisfaction or software defects and any relevant supporting documentation.

Convirzon will review the request and, if deemed eligible, will process the refund within 7 business days. Refunds will be issued using the same payment method used for the original transaction.

Partial Refunds:

In certain cases, Convirzon may offer partial refunds based on the extent of dissatisfaction or defects. The decision for a partial refund will be at the discretion of Convirzon.

Termination of Services:

If a client terminates services before completion, a refund will be issued for any unused portion of prepaid services, minus any non-refundable fees and expenses incurred by Convirzon.

Changes to Refund Policy:

Convirzon reserves the right to modify or update this Refund Policy at any time. Clients will be notified of any changes, and the updated policy will be effective immediately upon posting.

By engaging with Convirzon’s services, clients acknowledge and agree to the terms outlined in this Refund Policy.

If you have any questions or concerns regarding this policy, please contact us at s******@convirzon.ca